![]() ![]() Best Buy is more worried about meeting metrics than actually doing what is right for the customer. There has been countless times I've seen on numerous occasions a peer sell a customer a $200 service that should have been a $30 quick-fix. Then Best Buy stopped hiring "techs" and instead promoted sales floor associates that could sell because "customers believe the guy in the tie if their told it's broken" to sell services instead of actually helping the customer. My supervisors and managers were always there when you needed guidance. When I first started with Geek Squad in 2007 it was AWESOME! My peers were enthusiastic about coming to work and willing to help. Magically through management politics this bottom feeder with no educational or real assets to provide the. Green Initiatives and purging(QA /management work). Meanwhile the so called "rock star" employee scams his way to the top via scamming/intimidating services for higher sales, doing very little of other required job duties, as well as doing Manager only duties ie. ![]() The way side to this is while your doing everything right in a way that you think would make you a "rock star" (highest performance matrix) you are instead placed as a "solid performer" (avg employee). If your someone like me your customers surveys are always very high in customer satisfaction and management will typically come to you for promoters- in my case also for knowledge with stubborn computer issues. Other then sales the workplace is highly motivated by surveys. Therefore I do what's best for the customer always and only sell what is needed and I push nothing- I do my job the right way. Because of my military/college degree background my morals/ethical views are higher then the normal employee in retail. What I learned is that when you work for Geek Squad you choose what kind of employee you want to be. While most employees know very little they can easily make up issues/solutions just like actual scammers in order to make a sale. ![]() The job takes alot of patience and knowledge to do efficiently. A typical day is non-stop helping on middle aged to baby boomer generations that know absolutely nothing. ![]()
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